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Returns Policy

At Shop4All Limited we want you to be delighted every time you shop with us. We understand that sometimes you change your mind after you've ordered and that occasionally items can be damaged in transit.

Damaged Products

If any products are delivered damaged or incomplete you can obtain a replacement or full refund provided the original product is returned to us or we agree to the replacement without sight of the damaged item.

Damaged items can be reported to us at www.discount-electrical.co.uk/contact or call Customer Services on 0330 555 0160.

Returns Authorisation

In the first instance please contact a member of the Shop 4 customer service team via www.discount-electrical.co.uk/contact to discuss your return and provide you with a returns authorisation number.

Goods No Longer Required

  • Products should be returned no longer than 30 days from date of purchase. If after 30 days, please speak with our customer service team to discuss. Products must be unopened and in ‘as new’ condition in their original manufacturers packaging, all items are checked before refund approval.
  • Products that have been used or fitted will not be refunded as we will not be able to re-sell the item.
  • It is the buyer’s responsibility to arrange and bear the cost of returning unwanted items, for your protection we recommend using a recorded delivery service.
  • Where a carriage charge has been applied on an order below £50 it will not be refunded if the goods are returned.
  • Any products that have been made or altered to a customer’s request will not be accepted for credit (including ALL cables that are cut to length).
  • Refunds are usually completed within 7 working days from the date the goods have been received back and will be refunded using the original payment method.

Faulty/Incorrect Goods Supplied

  • Replacement faulty items will be despatched once the original item is received back, alternatively we can process a new order which will be refunded when returned to us.
  • Replacements for items sent incorrectly will be despatched on the same working day if in stock and before our courier cut off time.
  • Faulty goods must be returned within the manufacturer’s warranty period (normally a minimum of 12 months from date of purchase)
  • Some items (Showers, water heaters, storage heaters etc) will be warrantied by the manufacturer who will arrange an on-site engineer visit. Please always speak to one of our customer service team on email: sales@discount-electrical.co.uk or call 0330 555 0160 before you uninstall the item as this may cause further unnecessary disruption and delays.
  • We will arrange for collection of all faulty or incorrect items via our courier company.

Please Note: Shop 4 Electrical cannot accept any liability for consequential or indirect loss.

Consumer Contracts Regulations (2014).

In law you have a separate right of cancellation during a “cooling off” period. If you wish to cancel an order, you have seven clear working days after delivery to let us know. We will refund you on return of goods.


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